After enrolling in a one-on-one coaching program, members can easily manage their coaching sessions from the Member Portal. They can book available time slots, reschedule appointments, cancel sessions when needed, join scheduled meetings, and track their overall coaching progress—all from a single place.
Sign In to the Member Portal
- Open the Member Login page.
- Enter your email address and password.
- Click Sign In.
After logging in, you'll see all the coaching programs you've enrolled in.
Book a Coaching Session
- Click Book Session for the coaching program.
- Select Book the Session.
- Choose your preferred date.
- Select an available time slot.
- Click Confirm Booking.
Your coaching session is now scheduled.
You can also add the appointment to your personal calendar and receive reminders before the session begins.
Book Additional Sessions
If your coaching plan includes multiple sessions, simply repeat the same steps to book your remaining sessions.
Reschedule a Session
If you're unable to attend your scheduled session:
- Click Reschedule.
- Choose a new date and available time.
- Confirm the changes.
Your booking will be updated automatically.
Cancel a Session
To cancel a scheduled coaching session:
- Click Cancel Session.
- Confirm the cancellation.
Once cancelled, you can book a new time slot for that session later.
Join Your Coaching Session
When it's time for your appointment:
- Open the coaching session from the Member Portal.
- Click Join Session to attend.
Email Notifications
Members receive email notifications for important coaching updates, including:
- Successful enrollment in a coaching program
- 24-hour reminder before a scheduled session
- 20-minute reminder before a session starts
- Session cancellation confirmation
- Session reschedule confirmation
- Session completion notification
Track Your Coaching Progress
The Member Portal also helps you monitor your coaching journey by showing:
- Completed sessions
- Upcoming sessions
- Remaining sessions to be booked
- Overall coaching progress
Conclusion
The Member Portal makes it simple to manage your one-on-one coaching experience. From booking and rescheduling sessions to joining meetings and tracking your progress, everything you need is available in one convenient location.
If you have any questions, feel free to reach out to our support team at support@freshlearn.com.
Related articles:
Learner Experience in FreshLearn