Human Support
24/7 Live Human Support From Real People
FreshLearn offers 24/7 human support: an immediate reply on weekdays and within 2–4 hours at weekends. Every paid plan includes live chat and email and an onboarding call, and from No Brainer you can also book 1:1 video calls and phone the team.
Reach a Person
Four Ways to Get Help
Live chat in your dashboard
Every paid plan
Click the help button in your FreshLearn dashboard to chat with a person. On weekdays you get an immediate reply.
Every plan, including Free
Write to support@freshlearn.com about anything from setup to billing.
1:1 video calls
No Brainer and above
Book a call with the support team and share your screen; they walk you through it or fix it with you.
Phone
No Brainer and above
Talk to the support team by phone when it's quicker than typing.
Hours and Plans
Support Every Day, on Every Plan
Weekdays
Immediate reply
Weekends
Within 2–4 hours
| Support | Free | Pro | No Brainer | No Brainer+ | Enterprise |
|---|---|---|---|---|---|
| Yes | Yes | Yes | Yes | Yes | |
| Live chat | No | Yes | Yes | Yes | Yes |
| Onboarding call | No | Yes | Yes | Yes | Yes |
| 1:1 video calls | No | No | Yes | Yes | Yes |
| Phone support | No | No | Yes | Yes | Yes |
| Priority support | No | No | No | Yes | Yes |
| Customer success manager | No | No | No | Yes | Dedicated account manager |
Plan details as of October 2026. See pricing for everything each plan includes.
In Their Words
What Customers Say About Our Support
Unprompted reviews from FreshLearn's Trustpilot page (rated 4.7 from 495 reviews).
Struggling with my DNS records
“I struggled to set up my DNS records with GoDaddy. They don't have real people on their helplines anymore. I clicked the help button on FreshLearn and was instantly connected to Frank. In 5 mins, we had connected everything.”
FreshLearn has been great from the start
“Great on-boarding, easy to use and very responsive customer support via email. Along with telephone calls and bookable video call support. They have gone above and beyond with technical support. Response to my support requests are very fast.”
AMAZING experience with FreshLearn
“I ran into an issue with the Email configuration settings and Raghu (a human...not a bot) responded. He sent me a Google Meet link and within 5 minutes. The problem was fixed!”
Price, Support, Platform Can't Be Beat!
“Kajabi is an excellent, robust platform but it was hard to find a person to talk to let alone get on a call with someone to walk me through the issue. With FreshLearn, I can schedule a 30 minute, dedicated call (most often for the same day) and be connected with someone on the team face to face to help show me how to do something.”
I am so glad I signed up with FreshLearn
“Since I am not a techie, I love how simply tell me to share my screen and tell me exactly where to click to get it done. … And I love how we were able to jump on a call in less than 2 hours.”
Great customer support
“Great customer support, live, humans solving any issue you might have.”
Premium Concierge
Support covers how to use FreshLearn. If you'd rather have the team do the work, Premium Concierge is a done-for-you service scoped to your requirements, priced on a quote.
Talk to us about ConciergeFAQ
Questions About Support
How to reach a person at FreshLearn, and when.
Can I talk to a real person at FreshLearn?
Yes. FreshLearn's support is run by people, not bots: live chat and email on every paid plan, and 1:1 video calls and phone support from No Brainer.
When is FreshLearn support available?
24/7. On weekdays you get an immediate reply, and at weekends the team replies within 2–4 hours.
How do I contact FreshLearn support?
Click the help button in your FreshLearn dashboard to start a live chat, email support@freshlearn.com, or, on No Brainer and above, book a 1:1 video call or phone the team.
Which plans include video calls and phone support?
No Brainer, No Brainer+ and Enterprise. Pro includes live chat and email; the Free plan includes email support.
Do I get help setting up?
Yes. Every new paid customer gets an onboarding call, and No Brainer and No Brainer+ plans billed yearly or every two years include free migration from your current platform.
Is support included in my plan or extra?
Support is included in every plan. Premium Concierge, a done-for-you service scoped to your requirements, is separate and priced on a quote.
Which course platform has live human support?
FreshLearn is the only course platform with immediate live human support: a real person replies immediately on weekdays and within 2–4 hours at weekends, by chat, email, video call or phone.
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