Terms of Use

1.1 Eligibility

To use FreshLearn, users must:

• Complete the signup process successfully
• Abide by these Terms and additional policies referenced within
• Provide accurate, complete, current contact and billing information
• Comply with applicable laws
• Not be located in embargoed countries or on U.S. government restricted person lists

FreshLearn, Inc reserves the right to deny service to any individual for any reason, close the Accounts or modify eligibility criteria at any time.

1.2 Account Management

Users receive feature access based on their selected plan, with a 14-day free trial period providing access to most features initially.

Users may authorize employees or contractors as "Admin Users" to access their account. Each must provide full legal name and valid email address. The account owner bears full responsibility for all Admin User actions and unauthorized access, regardless of authorization status.

You, rather than FreshLearn, are solely responsible and liable for any unauthorized access, activity, or use of your Account.

Users should notify support@freshlearn.com immediately upon discovering unauthorized access.

1.3 Backups

Users bear sole responsibility for creating and maintaining backups of all account information, including Content, Customer data, and Contact information. FreshLearn disclaims liability for inability to store information or data loss within applicable legal limits.

2.1 Marketplace Clarification

FreshLearn is not a marketplace, and any sales contracts established through the platform are directly between you and your customers.

Users serve as the seller of record for all courses and offerings, responsible for site creation, content generation, course management, and all transaction aspects. FreshLearn acts as a facilitator.

2.2 Intellectual Property Ownership

Users maintain full ownership of all intellectual property rights in their Content. FreshLearn makes no ownership claims and users assume responsibility for consequences of posting or publishing.

2.3 Pricing Responsibility

Users bear sole responsibility for setting fees for digital products. FreshLearn assumes no responsibility for pricing decisions.

2.4 Content Warranties

Users warrant they own or possess necessary licenses, rights, consents, and permissions for all Content included through the platform, and that Content use will not violate applicable laws or third-party intellectual property, privacy, publicity, or other rights.

2.5 Content Review

FreshLearn is not obligated to review your content.

3.1 Payment Processing

FreshLearn uses Stripe as its payment processor. Subscription plans are offered on monthly or annual cycles, automatically charged according to the selected frequency. Account access suspends for both administrators and student accounts if payment fails.

3.2 Payment Information Storage

The platform maintains comprehensive payment details including partial credit card numbers and expiration dates through third-party providers (Stripe and PayPal). Users must keep payment information current through their Account settings.

3.3 Subscription Billing

The platform operates on a subscription model with upfront payments on regular recurring cycles (monthly or annually based on plan selection). Charges occur at each billing cycle initiation and upon purchase confirmation unless the account is terminated. Subscriptions renew automatically upon cycle completion unless terminated.

3.4 Fee Modifications

FreshLearn reserves the right to modify the Fees at any point.

Changes are communicated in advance with implementation instructions. For Subscriptions, pricing changes take effect at the next billing cycle following notification.

3.5 Refund Policy

Annual Plans: Creators receive full no-questions-asked refunds within fourteen days of signup (provided refund policy abuse does not occur). Written cancellation notice within this period is required.

Refund Policy Abuse: FreshLearn reserves the right to refuse refunds for policy abuse, including multiple refund requests or consecutive month requests.

No Refunds For:

• Monthly plans
• Team-initiated migrations
• Plans with applied offers
• Plan renewals (yearly or monthly)

5.1 Suspension Rights

FreshLearn reserves the right to suspend or terminate accounts for any reason without prior notification at any time (unless legally prohibited), particularly upon suspicion of fraudulent activity or Terms violation.

5.2 Data Deletion

Upon account termination, users acknowledge that FreshLearn permanently deletes the Account and all associated data, including Contacts, Content, and Campaigns.

5.3 Site Disabling

User Sites become disabled and customers lose access to Sites and Content.