Everything You’ve Wanted to
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All your questions about migration, payments, course creation, integrations, and support — answered in one place.
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Migration & Transition
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customer support
How does migration from my current account work?
Is migration free, and what’s included in it?
With the No Brainer Plan, we migrate 10 courses, pages, blogs, and all members and enrollments.
With the No Brainer Plus Plan, we migrate 15 courses, pages, blogs, and all members and enrollments. If you have more courses, we can offer a custom pricing plan.
What exactly do you migrate — courses, pages, blog posts, sales pages, etc.?
Do you migrate websites too?
Will my course content and design look the same as my current platform after migration?
How long does the migration process take?
How do I provide access to my current platform for migration?
Will student progress, subscriptions, and data be carried over during migration?
Is my data safe as I give you admin access?
Will members observe any change or how would they be notified?
Can you migrate my email sequences?
Can you migrate my community discussions?
Can you migrate comments from my courses?
Can you migrate tags for my members?
Will you provide any assistance to my members?
Will you migrate my certificates?
Pricing, Payments & Refunds
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customer support
Are there any transaction fees or hidden costs?
Do member payments go directly to my bank account?
Are there discounts for yearly subscriptions or non-profits?
What is FreshLearn’s refund policy?
Course Creation & Platform Capabilities
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customer support
Can I bundle courses?
Is drip content possible?
Can I issue customizable certificates on successful course completion?
Does FreshLearn support assessments with images/videos?
Does FreshLearn have inbuilt security aspects for assessments?
Is there a bulk upload option available?
Can I bulk upload quizzes?
Can I embed my content from other platforms?
Can I conduct live sessions in FreshLearn?
What is the file size limit for videos?
Is there a limit on the number of courses or enrollments?
Are cohorts possible with FreshLearn?
Can I offer discount coupons to my members?
Do you have an affiliate program for my courses?
Can I bulk upload my members into courses?
Website, Branding & Customization
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customer support
Can I build a full website or landing pages with FreshLearn?
Can I use my own custom domain?
Can I remove FreshLearn branding (white-labeling)?
Can FreshLearn replace my existing website or integrate with it?
Is blog functionality available with FreshLearn?
Email Marketing & Automation
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customer support
Does FreshLearn include built-in email marketing tools?
Can I automate emails, build sequences, and send newsletters from within FreshLearn?
Can FreshLearn replace tools like Mailchimp or ConvertKit?
Can I send unlimited emails?
- Pro: 3,000 emails
- No Brainer: 5,000 emails
- No Brainer Plus: 12,000 emails
Community & Live Interaction
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customer support
Does FreshLearn support live classes or webinars?
Can I integrate Zoom or other live meeting tools?
Are there community features like group discussions or private channels?
Can I have private groups?
How many groups can I create?
Payments & Gateways
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customer support
Which payment gateways are supported (Stripe, PayPal, Razorpay, etc.)?
How are taxes (like VAT) handled, especially for European customers?
How can I connect other payment gateways apart from the ones you provide?
Mobile & Student Experience
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customer support
Is there a mobile app for students?
Can the app be white-labeled under my brand?
What does the student experience look like on FreshLearn?
Is the member portal mobile-friendly?
Support & Onboarding
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customer support
Is live human support available?
What channels of support do you offer (chat, email, Zoom calls)?
Can I hire an expert or get help with setup and onboarding?
Integrations & Extensibility
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customer support
Does FreshLearn integrate with tools like Zapier, HubSpot, Zoom, Calendly, etc.?
Is there API access for custom integrations?
Reports Analytics for Members
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customer support
What kind of analytics do you provide?
Can I download these reports?
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