Everything You’ve Wanted to
Ask About FreshLearn

All your questions about migration, payments, course creation, integrations, and support — answered in one place.

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Migration & Transition

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We have a dedicated migration team that has handled over 1,000 migrations. They’ll get on a call with you to understand what needs to be moved — courses, members, transactions, website pages, quizzes, and more. Once everything is clear, we’ll share a timeline. It usually takes 2–4 weeks.

Yes, migration is free if you choose a yearly plan.

With the No Brainer Plan, we migrate 10 courses, pages, blogs, and all members and enrollments.

With the No Brainer Plus Plan, we migrate 15 courses, pages, blogs, and all members and enrollments. If you have more courses, we can offer a custom pricing plan.

Yes, we migrate your courses, website pages, blogs, sales pages, members, enrollments, quizzes, and assignments.

Yes, we migrate websites of up to 10–12 pages for free. If your site is larger, we offer a one-time fee with friendly pricing.

Yes. We keep you updated and show you how everything looks as we go.

It usually takes 2–4 weeks, depending on how many courses you have and their size.

You can create a temporary user for our team. Once we have access, we’ll start the migration.

We carry over subscriptions so you can continue charging your customers. We don’t carry over student progress yet.

Yes, 100%. We’ve successfully migrated over 1,000 customers.

We send them a welcome email letting them know you’ve switched platforms. They’ll just need to set a new password to log in. Once they do, their courses will be ready.

Yes, we can help based on the number of emails you have.

No, community discussions can’t be migrated.

No, course comments can’t be migrated.

Yes, we can migrate member tags.

Yes. If they need help getting started with their new account, we offer email support. After that, you’ll take over — but we’re always here if you need us.

Yes, we can set up the certificate templates for you.

Pricing, Payments & Refunds

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No. FreshLearn charges 0% transaction fees on payments made in your account. We don’t charge extra for products, members, or enrollments. There are no hidden fees.

Yes. You can connect popular payment gateways like Stripe, PayPal, Razorpay, or any other you prefer. All payments go straight to your bank instantly. We don’t take any commission.

Yes. We offer a 25% discount for non-profits on yearly plans.

We offer a 14-day refund on yearly plans. Refunds aren’t available if migration has started or if a plan was purchased with an offer.

Course Creation & Platform Capabilities

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Yes. You can bundle different or similar products like courses and masterclasses using the product bundle feature.

Yes. You can drip content based on days, dates, or previous actions.

Yes. It’s a one-time setup. You can use FreshLearn’s templates or upload your own. Once a course is 100% complete, the certificate is generated with the member’s details and ready to download. It can also be shared directly on platforms like LinkedIn.

Yes. You can add images, videos, and audio to your assessment questions.

Yes. It includes features like randomizing questions and answers, setting the maximum number of attempts per member, and more.

Yes. You can bulk upload videos to your FreshLearn media library. While creating a chapter, just pick the file from your library.

Yes. Use our question bank setup. You can upload questions via a simple CSV file and store them in the bank. We support MCQ, MAQ, and short answer formats.

Yes. You can embed content from platforms like Articulate 360, Vimeo, Wistia, Google Drive, and more.

Yes. You can host live sessions as part of your curriculum using Zoom, Google Meet, YouTube Live, or any other link-based platform.

Each video should be under 2 GB and in .mp4 format.

No. Starting from the Pro plan, you can have unlimited products and enrollments.

Yes. You can set up and run cohorts with a defined timeframe for each group.

Yes. You can create single-use or bulk coupon codes and share them with your members.

Yes. You can set your own rules, generate unique affiliate links for members or contacts, and track their sales.

Yes. You can enroll members in bulk using a simple CSV file upload.

Website, Branding & Customization

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Yes. FreshLearn has a simple drag-and-drop page builder — no tech skills needed. You can build your full website or sales pages your way. We also offer plenty of ready-to-use templates.

Yes. You can connect your custom domain in just a few easy steps.

Yes. FreshLearn branding is removed on higher plans — starting from the No Brainer plan and above.

Yes. We can migrate your existing website and connect it to your custom domain.

Yes. You can write and publish blog posts directly in FreshLearn. Each post has a shareable link and can be shown on your FreshLearn website.

Email Marketing & Automation

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Yes. FreshLearn gives you tools for email campaigns, lead nurturing workflows, and custom email notifications triggered by actions like course completion or masterclass reminders.

Yes. You can set up email sequences and automation based on specific triggers — all within FreshLearn.

Yes. You can manage campaigns, newsletters, and workflows inside FreshLearn. It’s built to work closely with your student journey.

Each plan includes free email credits every month:
  • Pro: 3,000 emails
  • No Brainer: 5,000 emails
  • No Brainer Plus: 12,000 emails
You can buy more at just $0.004 per email.

Community & Live Interaction

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Yes. FreshLearn offers a Masterclass feature where you can set the date, time, and pricing. You can connect Zoom and publish your live class or webinar. Enrolled members get automatic reminders — 24 hours and 20 minutes before the session.

Yes. You can connect Zoom with FreshLearn. Every live session is created as a Zoom meeting, and you'll get a Zoom link for it.

Yes. You can create groups for discussions with likes and comments. You can also create private and secret channels. Only invited members can access them.

Yes. You can create both public and private groups. Members of one group won’t see any details from other groups.

There’s no limit. You can create unlimited groups and set access levels — free, monthly membership, and more.

Payments & Gateways

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FreshLearn has native integrations for Stripe, PayPal, and Razorpay. You can also connect other gateways using Zapier.

FreshLearn lets you collect taxes through Stripe. It’s one of the best tools globally and handles VAT and other taxes for most countries.

You can connect them using APIs or Zapier.

Mobile & Student Experience

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Yes. FreshLearn has a mobile app for students on both the Play Store (Android) and App Store (iOS). They can download it and log in easily.

Yes. White-labeled app access is available under the No Brainer Plus plan. You can contact our team for more details.

Students get a dedicated member portal where they can log in to view enrolled and available courses. They can also see payment history, download invoices, manage preferences, and more.

Yes. The member portal works smoothly on all devices — mobile, tablet, laptop, and desktop.

Support & Onboarding

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Yes. We’re happy to connect with you directly — through chat, email, or even a Zoom call. We're here to help.

Support is available through email, live chat, and Zoom calls.

Yes. If you’re short on time, you can hire a FreshLearn expert to help with onboarding and growing your business.

Integrations & Extensibility

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Yes. FreshLearn integrates with Zapier, HubSpot, Zoom, Calendly — and now even WhatsApp. We’re always adding more integrations.

Yes. FreshLearn offers detailed APIs for reading and writing data. You’ll find full documentation in our support section.

Reports Analytics for Members

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FreshLearn gives you detailed reports — course progress, assessments, learner feedback, video watch time, login counts, coupon usage, and sales.

Yes. You can download all reports easily.

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