The Member Type column on your Members list shows where each person is with your academy.
The member types
- Lead — known to your academy but not enrolled in anything yet. For example, they filled in one of your forms, signed up, or were added or imported without an enrolment.
- Unpaid customer — enrolled in at least one product, but has not paid. For example, a free course, a 100%-off coupon, or a manual enrolment.
- Paid customer — has paid you, through Stripe, Razorpay or PayPal, or through a payment you recorded.
How a member moves between types
A Lead becomes a customer the first time they are enrolled in a product, and a Paid customer once they have paid. A member never moves back to Lead.
See only one type
- Go to Members.
- Click Add Filter and choose Member Type.
- Choose Paid Members, Unpaid Members or Leads.
In an exported member list, the Member Type column shows LEAD, STUDENT (enrolled, not paid) or CUSTOMER (paid).