Your FreshLearn plan, its renewal date, your card and your receipts are all on the Plan Details page.
Open your plan details
- In the sidebar, click Settings.
- Open the Admin Settings tab.
- Click Billing Details.
The page shows your plan, its status (for example Active or Cancelled), what you are billed and how often, and your Next Billing Date (in UTC).
Upgrade your plan
- On Plan Details, click Upgrade Plan, or click Upgrade in the top bar.
- Choose Monthly, Annual or Bi-Annual billing.
- Click Buy Now on the plan you want.
From this page you can move to a higher plan, or from monthly to a longer billing cycle. A lower plan or a shorter cycle cannot be bought here; to move down, see Cancel, pause or move to the Free plan below, or write to support. For Enterprise, click Talk to Sales.
Change the card you pay with
- On Plan Details, click the ⋮ menu next to your plan.
- Click Change card details.
- Enter your new card on the secure payment page and save it.
The menu appears only while your plan is active.
Download a receipt
- On Plan Details, click View Payment History.
- Find the payment and click the download icon in the Receipt column.
If your latest payment failed, a Retry payment link appears on that row.
Cancel, pause or move to the Free plan
- On Plan Details, click the ⋮ menu and choose Cancel or Downgrade.
- Pick a reason, write at least 50 characters in Your Reason, and click Continue.
- Choose one of:
- Pause — pauses billing for 30 days after your current period ends.
- Move to Free Plan — your paid plan ends at the end of the billing period and the account moves to the Free plan. Keep enrolments under 25 to stay within the Free plan.
- No, Cancel the Subscription — your plan is cancelled at the end of the billing period. You keep access until then.
If you need more help, write to support@freshlearn.com.