Setting up an email sending domain in FreshLearn ensures that all your member notifications, email campaigns are sent from a verified email address (ex: admin@freshlearn.com), improving email deliverability and preventing emails from landing in spam.
Here is a detailed step-by-step video.
Steps to Set Up Your Email Sending Domain
Step 1: Access Domain Settings
1. Log in to your FreshLearn account.
2. Navigate to Settings.
3. Click on Domain Settings and select Email Domain.
Step 2: Enter Your Domain
1. Enter the domain name that you want to white-label for email sending.
2. Click on Setup Domain to generate the required DNS records.
Step 3: Add DNS Records to Your Hosting Provider
1. Go to your web hosting provider (e.g., GoDaddy, Namecheap).
2. Access the DNS Settings and click on Add New Record.
Adding TXT Records
- Add the first TXT record provided by FreshLearn.
- Copy and paste the host and value as shown in FreshLearn.
- Click Save.
- Add the second TXT record for the root domain.
- Enter @ as the host (your provider will automatically understand it as the root domain).
- Click Save.
Adding CNAME Record
- Add a CNAME record with the provided details.
- Copy and paste the host (email) and value (ma.esp.org).
- Click Save.
Step 4: Verify Your Records
1 . After adding all DNS records, go back to FreshLearn and click Verify.
2 . TXT records typically verify instantly, while CNAME records may take up to 48 hours to reflect.
Step 5: Verify Your Email Address
After domain verification, you must verify an email address that matches your domain.
Important Notes
- Your email must use the same domain you verified.
- Example:
- If your domain is
freshlearn.com - Valid emails include:
suppor@reshlearn.com or rahul@freshlearn.com or anyother ends with @freshlearn.com
If the email matches the domain, you’ll see Verify Now.
If it doesn’t match, it will show Not Eligible.
Verification Steps
- Click Verify Now.
- Open the verification email sent to your inbox.
- Click the verification link.
- Return to your FreshLearn dashboard.
- Confirm the email status shows Verified.
Step 6: Set Your Verified Email as Primary
- Once verified, set the email address as your Primary Email.
- This step is mandatory before sending emails.
After setting your primary email, you can start sending:
- Newsletter campaigns
- Email broadcasts
- Automated emails
Once verified, your domain is ready to send emails from FreshLearn!
Final Notes
Setting up an email sending domain improves email deliverability and prevents spam issues. Some CNAME records may take time to propagate—check back after a few hours if verification is pending. If records do not verify, ensure that the values are correctly entered in your DNS settings.
If you have any questions, feel free to reach out to our support team at support@freshlearn.com