Knowledge Base

Custom Email Templates

This article explains how to set up custom email templates for your FreshLearn account

Custom email templates let you have your own email content sent to your enrolled members instead of the default ones provided by FreshLearn.

The following are the events when the emails are sent to the members from FreshLearn

  • Welcome Email : This email is sent when a member registers to your online school.
  • Payment Successful Email : This email is sent when a successful payment is made by a member
  • Course Enrollment Email : This email is sent when a member successfully enrolled for a course
  • Course Completion Email: This email is sent when a course is 100% completed
  • Masterclass Reminder (24 hours): This reminder email is sent 24 hours prior to the start of masterclass to all the registered participants of masterclass
  • Masterclass Reminder (20 mins): This reminder email is sent 20 mins prior to the start of masterclass to all the registered participants of masterclass

To set up custom email templates, follow these steps.

  • Login to FreshLearn admin account.
  • Navigate to settings -> custom settings -> custom branding tab -> custom email templates
  • Open each of the email templates and key in your email content using our friendly editor.
  • Personalize the email with the placeholder fields present in the personalize drop down
  • Once done, make sure you enable the status
  • Do this for all the templates you wish to change.

Note: For custom email templates to be activated, you need to activate the SMTP. You can find it in Apps -> SMTP

Custom Email Templates

This article explains how to set up custom email templates for your FreshLearn account

Custom email templates let you have your own email content sent to your enrolled members instead of the default ones provided by FreshLearn.

The following are the events when the emails are sent to the members from FreshLearn

  • Welcome Email : This email is sent when a member registers to your online school.
  • Payment Successful Email : This email is sent when a successful payment is made by a member
  • Course Enrollment Email : This email is sent when a member successfully enrolled for a course
  • Course Completion Email: This email is sent when a course is 100% completed
  • Masterclass Reminder (24 hours): This reminder email is sent 24 hours prior to the start of masterclass to all the registered participants of masterclass
  • Masterclass Reminder (20 mins): This reminder email is sent 20 mins prior to the start of masterclass to all the registered participants of masterclass

To set up custom email templates, follow these steps.

  • Login to FreshLearn admin account.
  • Navigate to settings -> custom settings -> custom branding tab -> custom email templates
  • Open each of the email templates and key in your email content using our friendly editor.
  • Personalize the email with the placeholder fields present in the personalize drop down
  • Once done, make sure you enable the status
  • Do this for all the templates you wish to change.

Note: For custom email templates to be activated, you need to activate the SMTP. You can find it in Apps -> SMTP