FreshLearn does not have a refund button. Refunds are made in the dashboard of the payment gateway the learner paid through.
Refund a payment
- Stripe: refund it in your Stripe dashboard. Refunds, disputes and payouts are all handled there.
- Razorpay: refund it in your Razorpay dashboard.
- PayPal: refund it in your PayPal account.
Remove the learner's access
If the learner should lose access after a refund, unenrol them: go to Members, open the member's menu, choose View enrollments, and unenrol them from the product (see How to Enroll and Unenroll Members in a Course).
Test payments
Payments cannot be deleted from FreshLearn, so test purchases stay in your sales reports. To test checkout without adding to your revenue, use a 100%-off coupon or a free pricing plan.
If you need more help, write to support@freshlearn.com.