Case Study

Building Harmony: How Robin Transformed Two Decades of Bird Training Expertise into a Thriving Online Education Business with FreshLearn

About Robin Horemans

Robin Horemans is a certified bird trainer with more than two decades of experience, helping people live in harmony with their parrots through her online academy Parrot SOS. As one of the rare certified avian behavior consultants globally, Robin holds certifications from multiple specialized organizations and has extensive university-level education in animal behavior. She serves clients worldwide, transforming challenging bird behaviors into healthy, functional relationships between pets and their families.

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Problem Statement

Finding the Right Solution for Specialized Knowledge

Robin faced a unique challenge in her industry. Unlike dog trainers who have abundant resources and communities, certified bird trainers are extremely rare. When bird owners encounter problems, they often struggle to find qualified help, leading to birds being rehomed or surrendered to sanctuaries.

Solution

The Challenge: Bridging the Gap Between Expert Knowledge and Desperate Pet Parents

Robin identified several critical problems in her field:

Limited Access to Quality Information: Pet bird owners had difficulty finding certified, science-based training advice, often relying on unverified YouTube videos or outdated information.

Geographic Limitations: As one of only a handful of certified bird trainers globally, Robin couldn't physically reach everyone who needed help.

Preventing Crisis Situations: Most birds that end up in rescues could have been helped with proper guidance from the beginning, but owners didn't know where to find qualified assistance.

Scaling Personalized Expertise: Robin's one-on-one consultations were effective but limited her ability to help the thousands of bird owners who needed guidance.

The challenge was to find a platform that could deliver her specialized, certified expertise to bird owners worldwide while maintaining the quality and effectiveness of her personalized approach.

Implementation

Creating a Comprehensive Solution: Robin's Multi-Tiered Education Strategy

To address these challenges, Robin developed a strategic approach that would serve bird owners at different stages of their journey. Here's how she successfully implemented her plan using FreshLearn.

1. Establishing Credibility with Free Education

Robin created a free course called "Do Your Research" on FreshLearn, providing essential information that every prospective bird owner should have before bringing a bird home. This $0 course served as both a valuable resource and a trust-building tool.

2. Addressing Common Problems with Targeted Courses

Robin developed standalone courses focusing on the most frequent bird behavior issues:

  • Screaming behaviors
  • Biting problems
  • Cage training difficulties
  • Toy interaction issues
  • Proper feeding techniques
  • Recall training

Each course provided in-depth, science-based solutions that bird owners could access 24/7.

3. Building Community Through Membership

Robin launched a membership program offering:

  • Bi-monthly group coaching sessions
  • A supportive community of bird owners
  • Ongoing guidance for long-term challenges
  • Peer support from experienced members

4. Providing Personalized Solutions

For complex cases requiring individual attention, Robin maintained one-on-one video consultations, allowing her to provide tailored solutions for unique situations.

5. Developing Future Trainers

Robin created a selective mentorship program for aspiring bird trainers, offering comprehensive education combining textbooks, online learning, video calls, and practical experience.

6. Creating Long-Term Loyalty:

This multi-layered approach, powered by FreshLearn's comprehensive platform, enabled Robin to serve bird owners at every level while maintaining her commitment to ethical, science-based training.

Results

Transforming Lives: From Crisis Prevention to Global Impact

Robin's successful implementation of her education strategy on FreshLearn has revolutionized how bird owners access professional training guidance.

Key Achievements

21 Specialized Courses: Robin has created a comprehensive library of bird behavior courses, each addressing specific challenges with certified expertise.

Global Reach: Through FreshLearn's platform, Robin now serves bird owners worldwide, breaking through geographic limitations that previously restricted her impact.

Crisis Prevention: Many clients now get help before problems escalate, reducing the number of birds surrendered to rescues.

Community Building: The membership program has created a supportive network where experienced bird owners help newcomers, extending Robin's impact exponentially.

Professional Development: Robin's mentorship program is developing the next generation of certified bird trainers, addressing the industry's shortage of qualified professionals.

Robin’s Favorite Client Success Story

One memorable success involved clients who unexpectedly found a Quaker parrot in their backyard. Having never owned a bird, they joined Robin's programs and transformed a fearful, untouchable bird named Kevin into a playful, interactive family member who actively seeks out human companionship and games.

"I looked at a whole bunch of different platforms and actually tried a different one first. But FreshLearn has all of the features I need. I can help as many people as I can with paid courses, free courses, one-on-one consultations, and membership programs. This platform answered all of my questions and lets me get quality, certified information out to bird owners everywhere."

Robin Horemans

Coach and Founder, Parrot SOS

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