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Case Study

How Diane Bigler Runs an On-Demand CEU Catalog for Social Workers on FreshLearn

Diane Bigler, MSW, LCSW, LSCSW, is a Kansas BSRB CEU provider whose CEUs have also been accepted by the Missouri, Nebraska and Arkansas social work boards. Her academy, Therapists University, runs on FreshLearn: social workers and counselors watch a course, complete a post-test and evaluation, and download their CEU certificate.

Diane Bigler Training

Diane Bigler Training

On-Demand CEUs for Social Workers and Counselors

Diane Bigler is a Licensed Clinical Social Worker in Missouri and Kansas with more than 20 years of experience in social work and mental health, including psychiatric hospitals, outpatient clinics and community-based services. She was an adjunct professor of social work at the University of Kansas School of Social Welfare for ten years, where she was named Adjunct Professor of the Year in 2017. Today she trains mental health professionals, employees and managers, and her on-demand courses are at courses.dianebiglertraining.com.

Social Work CEUsKansas BSRB ProviderPost-TestsCourse EvaluationsOn-Demand

28

On-demand CEU courses

1,000+

Course enrollments

85%

Of enrollments are paid purchases

4

State social work boards that have accepted her CEUs

Problem Statement

What Diane Needed

As a state-approved CEU provider, Diane needed every course to deliver the full CEU process online, at any hour, without her handling each learner by hand.

  • Courses social workers and counselors can take on demand, 24 hours a day.
  • A video of each presentation, with a handout packet to download.
  • A post-test and a course evaluation that every learner completes before the certificate.
  • A CEU certificate that shows the course's learning objectives, ready to download.
  • A clear CEU statement, so learners in other states can check their own requirements.

Solution

Four Easy Steps to Earn CEUs

Every course in Therapists University follows the same simple flow.

  1. 1Purchase a course: Learners buy a course from the catalog at courses.dianebiglertraining.com.
  2. 2Watch and download: They watch the recorded presentation, with Diane on screen, and download the handout packet.
  3. 3Post-test and evaluation: They complete a straightforward post-test and the course evaluation.
  4. 4Download the certificate: They download a customized CEU certificate that includes the course's learning objectives.

Implementation

How Diane Runs It

Diane runs her CEU business from one branded academy.

  1. 1Her own brand and domain: Therapists University runs at courses.dianebiglertraining.com.
  2. 2Her CEU statement up front: The academy shows her Kansas BSRB provider number and the boards that have accepted her CEUs, and reminds learners to check their state's requirements.
  3. 3An announcement list: Learners subscribe to hear about new trainings.

Results

1,000+ Enrollments, 85% Paid

  • 28 courses: On-demand CEU courses for social workers, counselors and other mental health professionals.
  • 1,000+ enrollments and 899 paid orders: Most enrollments are paid purchases.
  • Three years on FreshLearn: Diane has renewed her yearly plan each year.
“Social workers and counselors can earn their CEUs at any hour. They watch the course, download the handouts, complete the post-test and evaluation, and download a certificate with the learning objectives on it. It runs itself, so I can focus on teaching.”
Diane Bigler Training

Diane Bigler

MSW, LCSW, LSCSW, Diane Bigler Training

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