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Why Is My Course Not Showing to Members?

Check these settings when a course is missing from Explore or Other Products in the member portal.

Rahul
Rahul
Creator

A course appears in the member portal's Explore section (also called Other Products) only when all of these are true:

  1. The course is published.
  2. Make Public is on for the course.
  3. Explore is switched on for your member portal.
  4. The member is not already enrolled in it. Courses they own are under their own courses, not Explore.

Publish the course

Open the course and click Publish in the header. A course can be published only when at least one chapter is published and it has a pricing plan. On the Free plan you can publish one course.

Turn on Make Public

  1. Open the course and go to the Settings tab.
  2. Click the Course details card.
  3. Switch on Make Public and save.

Turn on Explore for the member portal

  1. Go to Settings → Member Portal → Customise member portal.
  2. Under Menu and products → Sidebar menu, switch on Explore.
  3. To let members buy from there, also switch on Show buy button on other products under Product cards.

If you need more help, write to support@freshlearn.com.

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