When a new member joins your platform and purchases a course, it’s essential they experience a smooth journey—from checkout to accessing their content. This guide will walk you through what your learners will see and do, starting from making a purchase to navigating the course dashboard.
Here is a detailed step-by-step video.
Step-by-Step Member Journey
1. Checkout Process
- Learners go to your checkout page and complete the purchase by clicking the Continue button.
- If it's their first time, they’ll see a button titled “Set up my account”.
- Clicking it leads to the password setup page.
2. For Returning Users
- Existing users will see the “Login now” button instead of account setup.
- They can directly sign in with their previously created credentials.
3. Email Confirmation
- After purchase, learners receive a course confirmation email.
- The email includes a login link and steps to set their password (for new users).
4. Login and Access
- After setting up the password, learners can log in using their email ID and new password.
- They’ll land on the member dashboard where all their enrolled products are listed.
5. Course Engagement
- Clicking a course opens the learning area.
- Learners can click “Mark as Complete” to proceed to the next chapter.
- They can also post comments under each chapter to interact with the instructor/admin.
6. Additional Features
- Learners can navigate between chapters using Previous/Next buttons at the top.
- The Community is accessible from the dashboard for interactive learning.
- Learners can give feedback directly to the admin.
7. Profile Management
- By clicking on the profile icon, learners can:
- Edit personal details
- Change their password
- View their past transactions and subscriptions
- Sign out safely
Conclusion
This seamless journey ensures learners can easily access their content and engage with your platform right after purchase. Clear navigation, helpful communication, and interactivity make for a great learning experience.
If you have any questions, feel free to reach out to our support team at support@freshlearn.com.