Revolutionizing Vendor Training for Medical Devices with FreshLearn
About Vayyar
Vayyar is a leader in 4D imaging radar technology, offering high-resolution sensors for industries such as elderly care, automotive, and smart buildings. Their touchless solutions enhance safety and efficiency while maintaining privacy. Vayyar's installations, particularly for fall detection devices, are carried out by partners globally, ensuring broad scalability. Initially focused on healthcare, their versatile radar-on-chip technology is now applied across a wide range of sectors.
Inconsistent Installations Due to Ineffective Traditional Installation Manuals Training
Initially, Vayyar relied on traditional manuals to instruct their vendors on how to install their devices. However, the complexity of the installations, coupled with the decline in manual usage and comprehension, led to inconsistent installations, resulting in operational inefficiencies.
Vayyar needed a solution that could:
- Simplify the training process for vendors across the globe
- Ensure that all partners and vendors had completed the necessary training and can be verified for quality installations.
- Track the training progress of vendors and provide certification for those who completed the course successfully.
- Address specific technical issues with their vendor training, such as quiz retakes and accessibility challenges for certain users.
Implementing Comprehensive Online Training with FreshLearn to Standardize Installations
Vayyar turned to FreshLearn to create an effective online training course for their vendors and third-party partners. The course was designed to cover the entire installation process of their fall detection devices, including video tutorials, quizzes, and interactive modules. Vayyar was able to distribute this training to partners across 20+ companies, allowing them to ensure their vendors were properly trained before conducting any installations.
Key features of the FreshLearn platform that Vayyar utilized include:
- Course Creation and Updates: FreshLearn allowed Vayyar to easily create video-based training content that could be updated to reflect installation procedure changes.
- Certification and Verification: Only vendors who completed the course and passed the quizzes were certified to install the devices, ensuring that qualified individuals conducted installations.
- Automated Payment and Enrollment: The platform’s payment gateway streamlined payment processing and course enrollment, reducing errors and ensuring smooth transactions.
- Global Reach: The platform’s online nature allowed Vayyar to train partners across different countries, including Australia, China, North America, and Europe.
Driving Efficiency and Precision in Device Installations through Enhanced Vendor Training
The implementation of FreshLearn brought tremendous improvements in the quality and consistency of Vayyar's device installations. By transitioning from manuals to an interactive video-based course, Vayyar was able to significantly improve the training process for their partners. The results included:
- Increased Efficiency: Vendors were able to complete the course and become certified more quickly than through traditional manual-based training.
- Improved Installation Quality: With properly trained vendors, installation errors decreased, ensuring that the fall detection devices were set up correctly in various facilities.
- Expanded Use of Training: In addition to installation vendors, the course was shared with a wider audience to help others understand the device, making it a multi-purpose educational tool within the company.
FreshLearn has revolutionized our partner training process, enabling us to deliver high-quality, consistent training worldwide. The platform's interactive features have drastically improved our installation quality and efficiency, empowering our partners to be fully prepared and certified. FreshLearn has been a game-changer for our training needs!
Daniel Traub
Partner Success Manager, Vayyar ImagingLaunch your online course today.
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