6 Best LMS for Customer Training In 2025

Alright, let's talk about customer training. You know, it's not just about showing people how to use your product anymore. It's about creating an experience right?

And honestly, with how fast everything's changing, the tools we use need to keep up. It's already 2025, and things have changed.

It's worth noting that customer-centric companies are 60% more profitable than those that aren’t, highlighting the importance of effective training.

People learn online now, and they want it to be easy and fun. So, to make that happen, you need a good tool, like an LMS.

But which one? There are tons. In this blog, we're going to look at six of the best ones that will be really good in 2025. We'll talk about what they do, why they're cool, and how to pick the right one for your business. Let's get started!

What Is A Learning Management System (LMS)?

So, an LMS is a software program that helps manage learning. It’s like a digital space where you can organize and deliver training or education.

You can create online courses, share learning materials like videos and documents, and keep track of how everyone is doing. This is very helpful for online learning because people can access the courses whenever and wherever they want.

But an LMS does more than just share information. It also lets people interact with each other. You can have discussions, virtual classrooms, and chat features, so people can communicate even if they are not in the same place.

Plus, it helps track progress. Teachers and trainers can see how well learners are doing, find any problems, and offer help when needed. Basically, an LMS is a tool that makes learning organized, easy to access, and engaging for everyone involved.

5 Amazing Benefits Of Choosing The Best LMS For Customer Training

Let’s quickly jump onto the benefits you’ll get if you choose the best LMS for customer training:

i. Consistent Customer Onboarding

Think of this as giving every new customer the same great welcome and instruction. You don't want some customers to get a good explanation and others to be confused, right?

An LMS lets you make online lessons that everyone can use. It's like a step-by-step guide that makes sure everyone starts off knowing the basics.

They can learn when they have time, and you know they're getting the right information.

ii. Reducing Customer Support Costs

Imagine how much time your team spends answering the same questions. "How do I do this?" "Where do I find that?" With an LMS, you can make videos and guides that answer these questions. Customers can find these answers themselves, anytime they need them.

This means your team has to answer fewer questions, and that saves you time and money. Plus, customers get answers faster, so they're happier.

iii. Tracking Customer Engagement and Understanding

It's not enough to just give customers information. You need to know if they understand it. An LMS lets you see who watched the lessons, who took the quizzes, and who might be having trouble.

This helps you know what parts of your lessons are good and what parts you need to fix. You can make your lessons better so everyone understands.

iv. Building a Customer Knowledge Hub

Think of this like a place where customers can find everything they need to know about your product. You can put all your guides, videos, and answers to questions in one place.

Customers can easily find the information they need when they need it. This helps them solve problems on their own and learn more about your product.

v. Ensuring Compliance and Certifications (if applicable)

If your product has rules or if customers need certificates, an LMS can help. You can make online lessons that teach them the rules and give them certificates when they finish.

This makes sure everyone knows what they need to know. It also helps you keep track of who finished the lessons and keeps you from having problems with the rules.

Criteria for Selecting The Best LMS for Customer Training

Now that you know about what an LMS is and the benefits that come with it, let’s look at the important criteria you need to check before you choose the best LMS for customer training.

i. Ease of Use & Setup Time

Nobody wants a system that feels like rocket science. You're looking for something where your team and your customers can jump in and get started without a massive learning curve.

So, think about how intuitive the interface is, and how quickly you can get everything set up. Things like drag-and-drop builders and clear guides really make a difference.

ii. Pricing And Total Cost Of Ownership

The next thing we need to talk about is the budget, of course. It's not just about the initial price tag. You've got to consider the whole picture – ongoing support, updates, and any extra features you might need down the line.

And what happens when your customer base grows? You don't want any nasty surprises. It's always smart to take advantage of trials or demos to see if they really fits your needs.

iii. Peer Collaboration Features

Learning works best when people can share ideas and experiences. You want your customers to connect, right? Features like discussion forums or group workspaces let them do just that. It's about building a community where they can learn from each other.

iv. Engagement Automation

Keeping customers engaged can be a challenge, but that's where automation comes in. Think personalized learning paths, automated reminders, even a bit of gamification.

These features help keep them motivated and on track, without you having to micromanage everything.

v. Customer Support & Training

Let's be real, you're going to have questions at some point. That's why solid customer support is a must-have. You want to know you can get help quickly, and that there are plenty of resources available. Good support makes a huge difference in how smoothly things run.

vi. AI Features

AI is making learning smarter. Imagine a system that can tailor the experience to each customer, offer personalized recommendations, or even provide instant answers with chatbots. That's the kind of efficiency you're looking for. AI can really take your training program to the next level.

6 Best LMS For Customer Training

Finally, here are the best 6 LMS for customer training that can help you in your customer training process.

1. Freshlearn

FreshLearn is a modern Learning Management System (LMS) designed to empower businesses and educators to create, manage, and deliver engaging customer training programs.

Known for its user-friendly interface and robust set of tools, FreshLearn helps businesses onboard customers effectively, improve retention and enhance overall satisfaction.

Key Features

• Course Creation Tools: Intuitive drag-and-drop editor supports multimedia content like videos, quizzes, and PDFs, allowing quick development of engaging courses.
• Customization: Fully white-labeled with options for custom domains and branded landing pages for a professional look.
• User Engagement: Features gamification, progress tracking, and automated certification to boost learner motivation.
• Integrations: Compatible with tools like HubSpot, Zapier, and Google Analytics, with API support for custom integrations.
• Mobile-Friendly: Ensures seamless learning experiences across mobile devices with its responsive design.
• Customer Support: Offers 24/7 live chat and a comprehensive knowledge base for uninterrupted assistance.

Advantages of Freshlearn

• Ease of Use: Simple interface suitable for non-technical users.
• Scalability: Grows with your business, accommodating increasing user loads.
• Custom Branding: Makes your training program appear professional and aligned with your brand.
• Affordability: Offers competitive pricing compared to other LMS platforms.
• Real-Time Analytics: Helps track learner progress and identify gaps.

Disadvantages of Freshlearn

• Limited Advanced Features: Might lack advanced features for highly complex training needs.
• Integrations: While offering some popular integrations, it may not cover niche tools without custom development.
• Customization Constraints: Deep customization options could be limited compared to enterprise-level LMS.

Pricing

• Free Plan: $0/month
• Pro Plan: $29/month
• No Brainer Plan: At $49/month
• No Brainer+: At $75/month

What do Customers Say?

Rating: ⭐⭐⭐⭐⭐ (4.5/5)

2. Absorb LMS

Absorb LMS is a learning management system that's designed to cater to a wide range of training needs, including customer training. It emphasizes a user-friendly interface and strong features that enable organizations to deliver engaging and effective learning experiences.

Key Features

• Personalized Learning: Absorb LMS allows for the delivery of tailored content to individual customers, adapting to their specific needs and learning paths.
• Flexible Access: It supports on-demand learning, enabling customers to access training materials anytime, anywhere, and across various devices.
• Content Management: The platform provides centralized content management, making it easy to create, manage, and distribute educational materials.
• Scalability: Absorb LMS is designed to scale with your business, accommodating growing customer training needs. Its multi-tenancy capabilities allow for managing diverse customer segments.
• Reporting and Analytics: Robust reporting and analytics tools provide insights into customer training progress and effectiveness.
• AI powered LMS: Absorb utilizes AI to enhance the learning experience.
• Customization: The platform allows for customization of the user interface to align with your brand's visual identity.

Advantages Of Absorb LMS

• Enhanced Customer Engagement: By providing relevant and accessible training, Absorb LMS can improve customer engagement and product adoption.
• Increased Customer Loyalty: Effective customer training can lead to higher customer satisfaction and loyalty.
• Improved Product Adoption: Well-designed training programs can help customers maximize the value of your products or services.
• Scalability: The system is built to grow with your company.
• Strong Support: Absorb is known to provide good customer support.

Disadvantages Of Absorb LMS

Pricing:

LMS platforms like Absorb can be a significant investment, and the pricing structure may not be suitable for all businesses. Specific pricing details usually require direct contact with Absorb LMS sales.

• Complexity: While its features are comprehensive, some users might find the platform's interface and functionalities complex, requiring a learning curve.
• You need to contact Absorb LMS directly for a personalized quote.

What Customers Say?

3. Docebo

Docebo is a comprehensive platform designed to manage, deliver, and track online learning experiences. It's built to handle various training needs, including employee onboarding, compliance training, and, notably, customer education.

Key Features

• Personalized Learning Experiences: Docebo enables the creation of tailored learning paths to meet the specific needs of individual customers.
• Content Management: It offers tools for creating, managing, and delivering diverse learning content, including videos, documents, and interactive courses.
• Integrations: Docebo integrates with various CRM, e-commerce, and other business systems, streamlining workflows and data sharing.
• E-commerce Functionality: Businesses can monetize their customer training programs by selling courses and certifications through the platform.
• Reporting and Analytics: Docebo provides in-depth analytics to track learner progress, measure training effectiveness, and gain insights into customer behavior.
• AI powered features: Docebo has integrated generative AI within its platform to streamline content creation, and to help personalize learning experiences.

Advantages of Docebo

• Scalability: Docebo can handle large volumes of learners, making it suitable for growing businesses.
• Flexibility: The platform offers a high degree of customization, allowing businesses to create branded learning experiences.
• Comprehensive Features: Docebo provides a wide range of features to support diverse training needs.
• Strong Customer Education Capabilities: It is well designed to help businesses create and deliver training to their customers.
• Integrations: A large number of integrations with other software.

Disadvantages of Docebo

• Complexity: The platform's extensive features can make it complex to learn and implement.
• Cost: Docebo can be a significant investment, especially for smaller businesses.

Pricing

Docebo offers three main pricing plans: Engage, Elevate, and Enterprise.  Contact Docebo's sales team for specific pricing information

4. LearnDash

LearnDash is a feature-rich Learning Management System (LMS) plugin designed for WordPress, ideal for organizations aiming to create, manage, and deliver online training programs effectively.

Its intuitive interface and robust capabilities make it a preferred solution for businesses looking to provide impactful e-learning experiences.

Key Features

• Drag-and-Drop Course Builder: Effortlessly design courses using a visual builder to organize lessons, topics, and quizzes seamlessly.
• Advanced Quizzing: Engage learners with multiple question types, custom messages, and a flexible question bank system.
• Drip-Feed Content: Deliver lessons on a pre-scheduled basis, creating a structured and progressive learning experience.
• Certificates and Badges: Motivate and reward learners with customizable certificates and badges upon course completion.
• E-commerce Integration: Sell courses directly through your site with built-in compatibility for payment gateways like PayPal and Stripe.

Advantages of LearnDash

• Highly Customizable: Being open-source, LearnDash allows extensive customization to align with specific business needs.
• Scalable Solution: Supports unlimited users and courses, catering to organizations of all sizes.
• Community and Support: Access a large community of users and reliable customer support for quick assistance.
• No Transaction Fees: Enjoy full revenue from course sales without paying transaction fees.

Disadvantages of LearnDash

• WordPress Dependency: Requires a good understanding of WordPress, posing a learning curve for beginners.
• Need for Add-ons: Additional plugins or add-ons may be needed for advanced features, increasing costs and complexity.
• Challenging Initial Setup: The setup process can be daunting for newcomers, with training materials that may fall short of expectations.

Pricing

• LearnDash LMS: $199/year for a single site.
• LearnDash Cloud: Starting at $25/month for managed cloud hosting.

What Customers Say?

5. TalentLMS

TalentLMS is a cloud-based Learning Management System (LMS) designed to provide efficient, scalable, and user-friendly training solutions for businesses focused on customer education.

With its intuitive interface and extensive customization options, TalentLMS is an ideal platform for organizations looking to deliver impactful training experiences to their customers.

Key Features

• User-Friendly Interface: TalentLMS offers a simple and intuitive design, enabling users to navigate the platform seamlessly with minimal guidance.
• Customization Options: Personalize the platform by integrating custom domains, themes, logos, and advanced customization using CSS or JavaScript to align with your branding needs.
• Course Management: Easily create and manage courses using various content types, including videos, presentations, and quizzes, to ensure an engaging learning experience.
• Integrations: Connect with essential third-party applications like Salesforce, Zoom, and others to streamline processes and enhance functionality.
• Mobile Learning: The fully responsive mobile app supports on-the-go learning, providing convenience for learners wherever they are.

Advantages of TalentLMS

• Scalability: Capable of managing large user bases and mass actions efficiently, making it well-suited for enterprises with diverse training needs.
• Flexible Pricing: Offers a variety of pricing plans to accommodate organizations of all sizes, with a free trial available for evaluation.
• Comprehensive Analytics: Provides detailed insights and analytics to track and optimize training performance effectively.

Disadvantages of TalentLMS

• Limited Advanced Features: Certain advanced functionalities required by larger organizations may not be available.
• Customization Limitations: Although customization is robust, theme options have some constraints.

Pricing Plans

• Free Plan: For up to 5 users
• Core Plan: Starts at $89/month for up to 40 users
• Grow Plan: Starts at $229/month for up to 70 users
• Pro Plan: Starts at $309/month for up to 100 users
• Enterprise Plan: For 1000+ users (Contact Sales)

What Customers Say?

6. Litmos

Litmos is a powerful Learning Management System (LMS) designed to streamline customer training programs for businesses of all sizes.

Known for its ease of use, scalability, and extensive feature set, Litmos helps organizations deliver engaging, effective training to customers, boosting satisfaction and loyalty.

Key Features

• Intuitive User Interface: Litmos offers a user-friendly dashboard that simplifies the management of customer training programs, from course creation to tracking progress.
• Extensive Content Library: A rich selection of pre-designed courses includes topics such as product knowledge, compliance, and soft skills, ensuring businesses can provide valuable training content to their customers.
• Customizable Learning Paths: Design tailored training journeys to suit the specific needs of individual customers or customer segments.
• Mobile Accessibility: Customers can access training materials on-the-go via mobile apps or a responsive web platform.
• Gamification: Enhance customer engagement with interactive features like badges, points, and leaderboards.
• Seamless Integrations: Connect Litmos with platforms such as Salesforce, Microsoft Teams, and customer support tools for a seamless training experience.
• Detailed Reporting and Analytics: Track customer progress, assess course effectiveness, and measure the impact of training programs on customer success.

Advantages of Litmos

• Ease of Use: Simple for businesses to implement and for customers to navigate.
• Comprehensive Analytics: Enables businesses to measure training ROI and identify areas for improvement in customer education.
• Flexible Pricing: Scalable plans accommodate businesses with different budgets and training needs.
• Rapid Deployment: Businesses can quickly set up and roll out training programs with minimal IT intervention.
• Custom Branding: Personalize the LMS with company branding, offering a consistent and professional experience to customers.

Disadvantages of Litmos

• Limited Advanced Features: Advanced customization options may not match those available in enterprise-level LMS solutions.
• Cost of Add-ons: Accessing premium features, such as the content library and certain integrations, may incur additional costs.
• Basic Content Creation Tools: While functional, the built-in course creation tools may not meet the needs of businesses requiring highly interactive content.

Pricing

Litmos provides tiered pricing plans—Foundation Suite, Premier Suite, and Platinum Suite—catering to different levels of business requirements. For detailed pricing, businesses must contact the Litmos sales team.

What Customers Say?

Final Words

We've just talked about tools that help teach your customers online. Think of them like online classrooms but for your product or service.

It's not just about showing them how to use things anymore. It's about making learning easy and fun. People are online all the time, so this needs to be easy to use.

We also discussed the 6 best LMS for customer training, but honestly, if you're looking for something that's both powerful and super easy to use, FreshLearn really stands out. It has everything you need to make great courses, and it's simple to get started.

Now, the best tool for you really depends on what your customers need. Do they want something really simple? Or do they need lots of fancy extras?

But here's the thing: if you teach your customers well, they'll be much happier. They'll have fewer questions for you, and your business will do better. And FreshLearn can really make that happen.

So, sign up to Freshlearn for FREE. It might just be the perfect fit for you!

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